FAQs


Pre-Sale Questions

Simply locate your phone, answer a few questions and get your cash offer! We will then email you a free shipping label. Once we receive the item we will evaluate it and if it matches your description we will pay you via your chosen payment method.

There are currently 3 payment options. Instant payments are through Paypal or Dwolla. We can also mail you a check.

Once we receive your package we will evaluate it and make sure it matches your description. Payments usually made within 72 hours from the time we receive the package.

What we buy can be found on the website. We buy smart phones from all the major carriers as well tablets. If you do not see it on our list or on the website we are not currently purchasing the item.

No: phones that have been barred because they have been reported as lost or stolen will be turned over to the police: all phones received are checked against a national database of stolen phones and if they are found to be stolen they are reported to the police and destroyed.

The Whiz Cells is an electronics recycler. Our mission is to keep electronics in use as long as possible to keep e-waste to a minimum in our landfills while putting money in your pocket. How do we accomplish this? We purchase used electronics and resell them to people that may be upgrading from much older technology at a reduced cost. We also purchase broken devices and send them to refurbishing centers to be used for parts and then to sold as quality working units again. Not only does the environment benefit from what we do but you do as well. We pay you top dollar on your used or unwanted electronics so that you can purchase the newest, latest, and greatest with the least amount of impact on your wallet! Here is an example. Say you have an iPhone 4 and you are ready to upgrade to the iPhone 4s. Let’s say we are offering $150 for your iPhone 4 and the cost of your upgrade to the iPhone 4s is the standard $199. The impact on your wallet is only $49 to upgrade to the newest iPhone!


 


Shipping and Payment Questions

Yes, we do offer shipping materials. If your phone is being purchased for over $100 we do give you the option of sending

We can provide the box for you but to receive your money as soon as possible then you should use your own box to ship your phone or tablet. A small box or padded envelope with bubble wrap from The local post office or a retail store like Walmart or Target is very inexpensive, usually less than a dollar.

When sending your phone or tablet in your own box you will be paid within 24 hours from the time we receive your package.
If using our packaging then it will take up to 72 hours from the time we receive your package to process payment. If you choose a check as payment method it can take 7-10 days from the time we receive your package to get the check.